You should try and resolve your dispute directly with the other party by contacting them, holding a face-to-face meeting or writing to them. Some traders and companies have complaints processes in place or are part of an industry scheme that can resolve disputes.
Once you have reached agreement, you should write to the other party confirming your agreement. It is recommended that all parties sign the agreement and keep a copy.
If however, you are unable to reach a satisfactory outcome, you can either choose to:
If you proceed with making an application to QCAT, the applicant and respondent must be named correctly. If the party is not an individual then you must use the precise/exact company name, a business name (whether it is registered or not, including real estate agencies), or the name of a State agency or department.
To ensure that you are taking action against the right organisation you MUST include the correct ACN/ABN for the company or business name. If you do not correctly name a party you may not be able to enforce any order made against them if you succeed in your claim. You can find more information on identifying and naming the parties or contact the Australian Securities and Investment Commission (ASIC) for business name and company information here (a search fee may be charged).
QCAT now offers an online portal for you to securely file applications, referrals or documents electronically, view, manage and respond to your consumer, trader or property damage caused by a motor vehicle case. This fully-digital case management system makes filing and managing your case easier and more accessible by allowing you to: