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Symantec Enterprise Division, Broadcom Inc.

#115 in Business

Don’t like this app (AT ALL!)

I hate this app. Tied completely to your phone. Lose your phone, bye bye to logging into work. And why they don’t at least support NFC hardware like Yubikey is beyond me.

Of course, the culprits are the companies that require the use of this app. Smart companies would use methods that are widely adopted, like a 2FA app or a hardware key. But no, let’s lock people into something proprietary that’s a huge pain in the neck to use. And it’s yet another app I must install because of work. Yuck.

As you can tell, I’m not a fan 🤓

Embarrassing

One entry I found for Symantec’s valuation is 10.7 Billion. That’s billion with a B. I’m bringing that up because it’s simple RIDICULOUS that a company with significant enough resources to reach a 10+ billion dollar valuation (and one that supposedly focuses on digital security!) could produce an app that functions so poorly. Not being able to effectively link accounts, copy the OTP, or set up the app with a new phone is, well, absurd. The number of other poor ratings indicate that I’m not alone in my feelings about this app. But hey, maybe it’s my fault. Maybe I shouldn’t expect billion-dollar companies to produce software that functions properly and is easy to use. As with most things, it seems Symantec spent the lowest amount they could and as with most other things, you get what you pay for. Kudos to Symantec for saving as much money as possible for a security application.

**update: given how *hit this app is, I’ll be turning off my 2FA for E*Trade so I NEVER EVER have to use this app again.

Your Choice

I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision.

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The developer, Symantec Enterprise Division, Broadcom Inc. , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

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Compatibility iPhone Requires iOS 13.0 or later. iPod touch Requires iOS 13.0 or later. Apple Watch Requires watchOS 6.0 or later. Apple Vision Requires visionOS 1.0 or later.

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